Refund policy

Return and Refund Policy


We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your smart ring, you may return it for a refund or exchange, subject to the following conditions:

  • Return Period: You have 30 days from the date of receipt of your order to process a return or exchange.
  • Product Condition: The ring must be in its original condition, unworn, scratch-free, and showing no signs of wear.
  • Packaging: The product must be returned in its complete original packaging, including all accessories, manuals, and documentation provided.

2. Specific Procedure for Smart Rings


Given the connected nature of the ring, you must perform an additional step before shipping it:

  • Factory Reset and Disconnection: Before returning the ring, you must factory reset it and remove it from your user account as well as your phone's Bluetooth settings. This ensures that all personal data is erased and the ring can be paired with a new account.

3. How to Make a Return


To initiate a return or exchange, please follow these steps:

  1. Contact Customer Service: Send an email to [info@biolinkring.com] stating your order number, the item you wish to return, and the reason for the return.
  2. Return Authorization: After reviewing your request, we will send you a Return Merchandise Authorization (RMA) and shipping instructions.
  3. Shipping: Carefully package the ring (with the invoice) and ship it to the address provided in the RMA.
    • Return Shipping Fees: [To be determined by you: Return shipping fees are the customer's responsibility.]
    • Tracking and Insurance: It is highly recommended to use a shipping service with a tracking number and insurance to ensure the package is successfully received.

4. Refunds

  • Processing: Once the item is received and inspected by our team (to confirm the condition and reset), your return will be processed within [7 to 14] business days.
  • Method: The refund will be issued to the original payment method used for the purchase.
  • Non-Refundable Fees: The original shipping and handling fees are non-refundable.

5. Items Not Eligible for Return


The following items cannot be returned or refunded:

  • Items that are not in their original condition and packaging.
  • Rings that have been modified, personalized (such as an engraving), or show signs of use.
  • Items purchased during a final sale or at 50% or more off (unless due to a manufacturing defect).
  • Gift cards.